These Terms & Conditions govern the use of programs, consultations, coaching services, diagnostic services, testing packages, certifications, memberships, digital resources, and other services offered by FUME Shredding Hub Private Limited (“FUME”, “Company”, “we”, “our”, or “us”).

By enrolling in, purchasing, accessing, or using any FUME service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1.  Nature of FUME’s Health Programs

FUME follows a doctor-supported, diagnostic-informed, root-cause and holistic health approach.

Our programs combine functional medicine principles, metabolic health assessment, diagnostic insights, personalized nutrition, lifestyle interventions, fitness, mind-body practices, stress management, behavioural support, preventative health approaches, and ongoing health coaching.

FUME’s approach is focused on understanding and addressing underlying lifestyle, metabolic, nutritional, behavioural, environmental, stress-related, and other contributing factors that may influence an individual’s health and wellbeing.

Depending on the client’s selected program and individual health requirements, consultations and program support are provided by or involve:

• Registered and medically qualified doctors
• Functional medicine doctors
• Appropriately qualified healthcare professionals
• Root-cause health specialists
• Senior health coaches
• Nutrition professionals
• Fitness professionals
• Mind-body experts
• Accountability and support professionals
• Other appropriately qualified members of the FUME team

Doctors associated with FUME are medically qualified and appropriately registered professionals and may also hold additional certifications or expertise in functional medicine, root-cause health, metabolic health, preventative health, or related areas.

Each professional provides services only within their respective qualifications, expertise, and legally permitted scope of practice.

2.  Scope of Medical and Health Services

FUME’s doctor-supported programs primarily focus on health assessment, interpretation of available health information, preventative health, lifestyle modification, functional medicine principles, metabolic health, nutrition, fitness, mind-body health, and holistic health support.

FUME does not prescribe medicines or provide conventional medical treatment as part of its standard programs.

FUME does not independently instruct clients to discontinue, reduce, increase, replace, or modify prescription medication.

Medication-related decisions must be discussed with the client’s treating physician or another appropriately qualified healthcare professional responsible for such medical treatment.

FUME does not operate as a hospital, surgical centre, emergency-care facility, or specialist hospital-based treatment centre.

FUME does not perform:

• Surgery
• Hospitalization
• Invasive medical procedures
• Emergency medical management
• Hospital-based treatment
• Other procedures requiring specialist hospital facilities

Where a client’s health condition requires conventional medical treatment, physical examination, specialist care, hospitalization, surgery, emergency treatment, or another service outside FUME’s scope, the client may be advised to consult an appropriate doctor, treating physician, specialist, or healthcare facility.

3.  Scope of Services

FUME offers online and technology-enabled health and wellness programs which can include:

• Personalized health assessments
• Root-cause health assessments
• Metabolic health assessments
• Functional medicine consultations
• Diagnostic-informed health insights
• Review of blood reports and other relevant health reports
• Personalized nutrition guidance
• Lifestyle interventions
• Fitness guidance
• Mind-body practices
• Stress-management support
• Behaviour-change support
• Health coaching
• Accountability and progress support
• Genetic testing
• Epigenetic testing
• Gut or microbiome testing
• Metabolic testing
• Blood testing
• Health education
• Digital resources
• Certification programs
• Other related health and wellness services

Depending on the selected program, services can be delivered through:

• Scheduled 1:1 consultations
• Coaching sessions
• Group sessions
• WhatsApp
• Email
• Private coaching groups
• Digital platforms
• Video or audio resources
• Proprietary technology or tools
• Other appropriate online communication channels

The exact services, professionals, testing, frequency of consultations, program duration, and level of support depend on the specific program selected by the client.

4.  Professional Roles and Scope of Practice

FUME operates through a multidisciplinary team.

Registered doctors and appropriately qualified healthcare professionals provide services within their permitted professional scope and qualifications.

Functional medicine doctors and root-cause health specialists may support clients through health assessment, interpretation of available health information, diagnostic-informed insights, functional medicine principles, preventative health approaches, lifestyle recommendations, and holistic health support within their respective professional scope.

Senior health coaches, nutrition professionals, fitness professionals, mind-body experts, accountability partners, and other non-medical professionals may provide:

• Health education
• Lifestyle guidance
• Nutrition guidance
• Fitness support
• Behaviour-change support
• Stress-management practices
• Mind-body practices
• Accountability
• Habit formation
• Wellness coaching
• Diagnostic-informed lifestyle insights

Non-medical professionals do not independently diagnose medical conditions, prescribe prescription medicines, alter prescribed medication, perform medical procedures, or provide services reserved for registered medical professionals.

5.  Individual Health Outcomes & Bio-Individuality

Every individual is biologically unique.

Health outcomes vary from person to person because of bio-individuality. Factors influencing outcomes may include:

• Genetics
• Epigenetics
• Metabolic health
• Existing health conditions
• Age
• Medications
• Nutrition
• Lifestyle
• Sleep
• Stress
• Physical activity
• Hormonal factors
• Environmental influences
• Client consistency
• Client adherence
• Accuracy of information provided
• Other biological factors

FUME personalizes its approach based on the information and diagnostic insights available for each client.

Because individual bodies respond differently, the nature, extent, and timeline of improvement can vary between clients.

Testimonials, transformation stories, case studies, laboratory improvements, health improvements, weight-loss outcomes, and other results shared by FUME represent individual experiences and should not be interpreted as a prediction that every client will achieve identical or similar results.

Differences in health outcomes or the time required to achieve improvement do not, by themselves, constitute failure of the program or grounds for a refund.

6.  Client Responsibilities

Clients are responsible for providing complete, accurate, and current information relevant to their health and participation in the program.

This includes, where applicable:

• Existing health conditions
• Diagnosed diseases
• Symptoms
• Prescription medications
• Supplements
• Allergies
• Previous surgeries or medical procedures
• Relevant laboratory reports
• Pregnancy status where applicable
• Significant changes in health
• Other information reasonably required for personalization

Clients must inform FUME if there is a significant change in their health condition during the program.

FUME’s recommendations and personalization depend substantially on the information provided by the client.

Incomplete, inaccurate, misleading, or delayed information can affect the quality of personalization, professional assessment, recommendations, and health outcomes.

Clients are also expected to participate consistently, attend agreed sessions, provide requested progress information, and reasonably follow the agreed program recommendations.

7.  Doctor, Specialist or Hospital Referral

During participation in a FUME program, a doctor, functional medicine doctor, healthcare professional, or other relevant professional may recommend that the client:

• Obtain additional diagnostic testing
• Seek an in-person examination
• Consult their treating physician
• Consult another doctor
• Consult a specialist
• Continue existing medical treatment
• Discuss medication with their treating physician
• Visit a hospital or healthcare facility
• Obtain emergency medical attention

Such recommendations are part of responsible professional practice where the client’s needs fall outside the scope of FUME’s programs.

A recommendation for additional medical care, specialist consultation, medication review, hospital treatment, surgery, or another healthcare service does not mean that the FUME program has failed and does not by itself constitute grounds for a refund.

8.  Emergency Medical Situations

FUME is not an emergency medical service.

FUME’s online programs, WhatsApp support, coaching services, consultations, digital tools, or other communication channels must not be relied upon for emergency medical treatment.

Clients experiencing severe, urgent, potentially life-threatening, or rapidly worsening symptoms should immediately seek appropriate emergency medical assistance or attend an appropriate healthcare facility.

9.  Diagnostic and Third-Party Testing Services

FUME may coordinate or facilitate diagnostic testing through independent third-party providers. These may include:

• Blood-testing laboratories
• Genetic-testing providers
• Epigenetic-testing providers
• Gut or microbiome-testing providers
• Metabolic-testing providers
• Sample-collection partners
• Logistics partners
• Other diagnostic-service providers

FUME may assist with booking, coordination, interpretation, or integration of diagnostic information into the client’s health program.

Unless expressly stated otherwise, the respective third-party diagnostic provider remains responsible for the technical performance of its services, including:

• Sample collection
• Sample handling
• Laboratory processing
• Testing methodology
• Testing accuracy
• Report generation
• Testing timelines
• Logistics within its control

Where a third-party diagnostic service experiences a delay, recollection requirement, sample issue, logistics problem, technical issue, or similar operational problem, FUME will make reasonable efforts to coordinate an appropriate service resolution.

This may include recollection, replacement testing, rescheduling, or reprocessing.

10.  Refunds, Cancellations and Program Payments

All payments, cancellations, token payments, partial payments, split payments, diagnostic-service payments, and refund requests are governed by FUME’s separately published Refund & Cancellation Policy, which forms an integral part of these Terms & Conditions.

Except where otherwise required under applicable law, full program payments become non-refundable and non-transferable once enrollment has been confirmed.

FUME provides a conditional 7-calendar-day refund window only for eligible initial token or partial payments, subject to the conditions described in the Refund & Cancellation Policy.

This conditional token refund does not apply to full program enrollments.

Once onboarding, personalization, professional consultation, diagnostic processing, or material allocation of program resources has commenced, an initial token or partial payment becomes non-refundable in accordance with the Refund & Cancellation Policy.

Clients should review the complete Refund & Cancellation Policy before enrolling.

11.  Split Payments and Payment Schedules

FUME may permit certain clients to pay the agreed total program fee through split payments or scheduled installments.

A split-payment arrangement is provided only as a payment convenience against the total agreed program fee.

It does not convert the program into:

• A monthly subscription
• A pay-as-you-go service
• A month-to-month program
• Separate independent monthly services

FUME does not provide an in-house EMI facility.

Where a client independently converts a payment into credit-card EMI or another financing arrangement through their bank, card issuer, payment gateway, or financial institution, such financing arrangement exists between the client and that third party and is subject to the third party’s applicable terms, interest, charges, and conditions.

FUME’s programs are structured and resourced for the complete program duration.

Professional and operational resources are allocated based on the client’s full enrollment, including doctors, functional medicine doctors, root-cause health specialists, senior health coaches, nutrition professionals, fitness professionals, support teams, diagnostic services, technology, and backend resources.

Subject to the agreed enrollment terms and applicable law, a client’s obligation to complete the agreed payment schedule does not automatically end because the client voluntarily:

• Stops participating
• Stops attending consultations
• Stops attending coaching sessions
• Stops responding to the team
• Does not use all available services
• Does not complete recommended assessments or testing
• Temporarily disengages
• Changes their mind
• Does not achieve a particular expected health outcome

Failure to complete agreed payments may result in suspension or restriction of services and may result in lawful recovery of outstanding amounts where appropriate.

12.  Program Duration, Pause, Extension and Transfer

FUME programs are intended to be completed within the program duration communicated at enrollment. Programs are not automatically cancellable, transferable, pausable, or extendable.

Where genuine exceptional circumstances arise, FUME may, at its discretion and subject to operational feasibility, consider a non-monetary accommodation such as:

• Temporary pause
• Program extension
• Service credit
• Change in service format
• Program modification
• Transfer to another suitable FUME program

Any such accommodation requires written approval from FUME and may be subject to additional conditions or charges.

Such accommodation does not create an entitlement to a monetary refund.

Approval of an accommodation in one case does not create a precedent or entitlement for another client.

13.  Communication and Program Participation

FUME’s primary communication channels may include:

• WhatsApp
• Email
• Phone
• Private coaching groups
• Video-conferencing platforms
• Digital applications
• Other program communication tools

Clients are responsible for providing accurate contact details and for checking communications relating to their program.

Some programs may involve communication with multiple professionals or support-team members as part of FUME’s multidisciplinary model.

Clients agree to receive communications necessary for program delivery, appointment coordination, coaching, health support, diagnostic coordination, billing, and other service-related purposes.

Marketing communications will be handled in accordance with applicable law and FUME’s Privacy Policy.

14.  Data & Privacy

FUME may collect and process personal information and health-related information reasonably necessary to deliver its services.

This can include:

• Contact information
• Health history
• Lifestyle information
• Diagnostic reports
• Blood reports
• Genetic, epigenetic, gut, metabolic, or other test information
• Progress information
• Photographs or measurements where voluntarily provided
• Program communication
• Payment-related information
• Other information required for service delivery

Such information may be accessed or shared, where reasonably necessary for program delivery, with authorized persons including:

• FUME team members
• Doctors and healthcare professionals
• Functional medicine doctors
• Health coaches
• Nutrition and fitness professionals
• Diagnostic providers
• Sample-collection partners
• Technology providers
• Communication-service providers
• Payment processors
• Other service providers involved in delivering the client’s program

FUME processes personal information in accordance with its separately published Privacy Policy and applicable law.

Clients should review FUME’s Privacy Policy for further information regarding data collection, processing, storage, sharing, retention, and applicable privacy rights.

15.  Client Photos, Videos, Testimonials & Marketing Use

FUME may invite clients to voluntarily share photographs, videos, testimonials, transformation stories, interviews, progress updates, before-and-after images, or other content relating to their experience with FUME.

Where such content identifies the client, FUME may use it for marketing, advertising, educational, social-media, website, promotional, or other public-facing purposes where appropriate consent or permission has been obtained.

Such permission may be obtained through:

• Written consent
• Digital consent
• WhatsApp or email confirmation
• Recorded verbal consent
• A testimonial or media-release form
• Another clear method demonstrating the client’s authorization

Where permission is provided, FUME may use the approved content across:

• FUME’s website
• Social-media platforms
• Digital advertisements
• Presentations
• Educational material
• Case studies
• Promotional campaigns
• Testimonials
• Other FUME communication and marketing channels

FUME may reasonably edit approved content for formatting, length, subtitles, cropping, branding, clarity, or presentation, provided that such editing does not materially misrepresent the client’s statement or experience.

Health-related testimonials, transformations, before-and-after images, and individual results represent individual experiences and should not be interpreted as a guarantee that another client will achieve the same result.

Participation in a FUME health program does not require a client to provide a testimonial, photograph, video, or transformation story unless expressly agreed for a specific activity or program.

Personal diagnostic reports or other sensitive health information will not be intentionally disclosed publicly unless the client has appropriately authorized such disclosure or where otherwise permitted under applicable law.

16.  Access and Use of Program Content

All FUME program content is provided for the personal use of the enrolled client unless expressly stated otherwise.

This may include:

• Videos
• Audio recordings
• PDFs
• Guides
• Plans
• Templates
• Assessments
• Training material
• Recorded sessions
• Digital resources
• Proprietary tools
• Software outputs
• Other FUME materials

Clients must not, without prior written permission:

• Share login credentials
• Share paid program access
• Copy or reproduce program materials
• Record restricted sessions
• Redistribute FUME materials
• Publish FUME materials
• Resell program content
• Teach proprietary FUME methodologies
• Commercially exploit FUME resources

Clients remain free to retain copies of their own diagnostic reports, health records, and personal information where permitted.

17.  Intellectual Property

All proprietary FUME content, frameworks, systems, methodologies, program structures, assessment methods, software, tools, training materials, educational resources, protocols, templates, recordings, branding, and proprietary systems remain the intellectual property of FUME or the respective lawful rights holder.

This includes, where applicable, the FUME Bio-Intelligence System™ and other proprietary FUME frameworks, methodologies, tools, and branded systems.

No proprietary FUME intellectual property may be copied, reproduced, distributed, taught, sublicensed, resold, commercially exploited, or presented as another person’s methodology without prior written permission.

Nothing in these Terms claims ownership over a client’s personal medical records, diagnostic reports, or general medical or scientific knowledge belonging to third parties or the public domain.

18.  Certification Programs

Where FUME offers certification or professional training programs, enrollment grants the participant only those rights expressly described under the applicable certification program.

Certification does not transfer ownership of FUME’s intellectual property, training systems, proprietary methodologies, materials, trademarks, or other proprietary assets.

Unless expressly permitted in writing, certification participants may not:

• Resell FUME training materials
• Reproduce certification content
• Create derivative commercial courses using FUME’s proprietary content
• Represent themselves as employees, doctors, or official representatives of FUME
• Use FUME trademarks or proprietary systems beyond the permissions granted

19.  Limitation of Liability

To the maximum extent permitted by applicable law, FUME shall not be liable for indirect, incidental, special, consequential, or similar losses arising from participation in or use of FUME programs or services where such liability may lawfully be limited.

FUME shall not be responsible for outcomes materially resulting from:

• Inaccurate or incomplete information provided by the client
• Failure to disclose significant health information
• Failure to follow appropriate medical advice
• Independent modification of prescription medication
• Client non-participation or non-adherence
• Use of FUME information outside its intended context
• Third-party services beyond FUME’s reasonable control

Nothing in these Terms excludes or limits any liability, statutory right, or remedy that cannot lawfully be excluded or limited under applicable law.

20.  International Clients

FUME’s online programs and services may be accessed by clients outside India.

Unless otherwise expressly agreed, FUME’s services are deemed to be provided from India.

Clients accessing FUME services internationally are responsible for determining whether any local requirements apply to them.

These Terms are governed by the laws of India, subject to any mandatory legal rights that cannot lawfully be excluded.

21.  Adults Only

FUME’s standard health programs are intended for adults aged 18 years and above. FUME does not ordinarily enroll children or minors into its standard health programs.

Where FUME expressly agrees to provide an eligible service to a person under 18 years of age, participation shall require appropriate consent and involvement of a parent or legal guardian and may be subject to additional requirements determined by FUME.

22.  Suspension or Termination of Services

FUME may suspend or terminate access to services where reasonably necessary, including in cases involving:

• Non-payment of agreed fees
• Abuse, harassment, threats, or inappropriate conduct towards team members
• Fraudulent or misleading information
• Misuse or unauthorized sharing of FUME content
• Serious violation of these Terms
• Conduct that materially interferes with program delivery or the safety of clients or team members

Where practicable, FUME may provide reasonable notice or an opportunity to address the issue before termination, depending on the circumstances.

Suspension or termination arising from a client’s material breach does not automatically create an entitlement to a monetary refund.

23.  Changes to Programs, Professionals and Delivery

FUME may reasonably change, replace, or reorganize professionals, coaches, specialists, communication systems, technologies, testing partners, schedules, program resources, or operational processes where necessary for effective service delivery.

Where a specific professional is unavailable, FUME may provide another appropriately qualified professional where reasonably possible.

Such operational changes do not by themselves constitute cancellation of the program or grounds for a refund, provided the core nature of the purchased service continues to be delivered.

24.  Changes to These Terms

FUME may update these Terms periodically to reflect changes in programs, services, professionals, technology, operational processes, regulatory requirements, or applicable law.

Material changes will ordinarily apply prospectively and will be communicated or made reasonably available where appropriate.

The terms applicable to an existing enrollment will remain subject to applicable law and the contractual commitments made at the time of enrollment.

25.  Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India.

Subject to any statutory rights or remedies that cannot lawfully be restricted, disputes relating to these Terms or FUME’s services shall be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka, India.

Clients are encouraged to first contact FUME and provide a reasonable opportunity to review and resolve genuine service concerns before initiating formal proceedings.

26.  Relationship With Other FUME Policies

The following FUME policies, where applicable, form part of the overall terms governing use of FUME’s services:

• Refund & Cancellation Policy
• Privacy Policy
• Disclaimer
• Shipping & Delivery Policy
• Any program-specific enrollment terms communicated to the client

Where a program-specific written agreement contains additional terms, those terms shall apply to that particular program together with these Terms & Conditions.

In the event of an inconsistency relating specifically to refunds or cancellations, the Refund & Cancellation Policy applicable to the client’s enrollment shall govern that issue, subject to applicable law.

27.  Contact

For questions, concerns, or clarification regarding these Terms & Conditions, please contact: FUME Shredding Hub Private Limited

Email: contact@fume.fit Phone: +91-9019504761

Location: Bengaluru, Karnataka, India